REI to limit returns

June 3, 2013 at 8:15 PM

REI now limiting returns to one year

Kent-based REI, which previously had no time limits on returns, made the change after noticing an increase in customers taking back old merchandise.

By Amy Martinez

Seattle Times business reporter
For years, REI’s generous return policy has earned it the nickname “Rental Equipment Inc.”

An Internet search of REI’s “100% Satisfaction Guarantee” turns up all kinds of stories about overused merchandise returned for a full refund or store credit.

There’s the mom who returned a stroller for no other reason than her children simply had outgrown it. Or the dad who took back an old bike rack because it clashed with his new car.

Starting Tuesday, REI will try to discourage customers from “renting” equipment for as long as they like by ending its policy of no time limits on returns. Customers will be allowed to take back store items for one year after purchase. The deadline for returning outlet merchandise bought on REI.com will be 30 days.

http://seattletimes.com/html/businesstechnology/2021116265_reireturnsxml.html

Frankly, I wish I had known about the unlimited return policy. I bought a marmot rain jacket there about 5 years ago. When I finally got to use it in the rain last year it was far from water proof.

Oh well, $125 down the drain so to speak.

hotrod,
You can still salvage that raincoat by using something like NikWax TX.Direct Spray-On. There are a number of products available that may do the trick. I've used them on the rain fly of a very old large cheap family size tent. The fly was leaking badly along the seams and it solved the problem immediately. I too have a Marmot rain jacket purchased at REI and have doubts regarding its ability to hold out driving rain so I plan to treat it this year w/ the NikWax. Of course, after that it's treated it will likely never rain while I'm on the trails.

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tomdisco

Of course, after that it's treated it will likely never rain while I'm on the trails.

Which is the exact reason why you treat it! Guarantees great weather in your journeys.

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