Thanks, Coolburn. Your opening line says it best. Any normal ski operator would be thrilled with all the snow. I hear that some of the resorts in Utah (where they've also had record snowfall this year) are taking reservations through June! But not "We don't give a s--t" Aramark.
It's tempting to write off each year of Aramark failures as being beyond Aramark's control. Aramark took over in March 2016. In 2017 there was record snow, and in 2020 and 2021 there was the Wuhan virus panic, providing excuses (real or imagined) not to do things like open the HSCs. In 2022 NPS closed Badger Pass Road and Tuolumne Meadows Campground for major infrastructure projects, removing two revenue-generating operations (the stores at TM and GP).
Nevertheless, as far as I can tell, Aramark hasn't done jack squat to even
try to provide services, because it doesn't give a s--t, and NPS doesn't demand that it does. In 2020 Aramark kicked staff out of housing in the park because it was too cheap to pay NPS for the housing while the park was closed to visitors. Before that, it started charging for the TM shuttle, then stopped running that altogether; and it hasn't maintained the fleet of valley shuttle buses like it should.
The complaint page for the Dept. of Interior Inspector General is
here. That might be a good place to start.
Both the DOIIG and NPS pages have information about freedom of information act requests; it would seem it's time to get a copy of the contract with Aramark and see to what extent Aramark's cavalier attitude is the result of poor lawyering by the NPS in drawing up that contract.
If what Aramark is doing is permissible within the scope of its contract, then that contract needs to be cancelled - the NPS exists to serve the public, not to hand out concession contracts to companies that are incompetent and indifferent. And if what Aramark is doing constitutes a breach of contract, then the contract needs to be cancelled, and Aramark needs to pay.